Ai Living — Resident Operations, Running Without You
For Singapore Condominiums and MCSTs

Resident operations, running without you

Ai Living handles enquiries, complaints, facility bookings, visitor coordination, and community notices through WhatsApp — automatically. Your office team stops firefighting. Residents get instant responses. Management gets real visibility.

24/7 resident response No app download needed Live in 5 business days Multilingual support

Your office staff are buried in messages that should never reach them

Most condo offices handle hundreds of repetitive resident messages manually every month. That is not a staffing problem. It is a systems problem.

Repeated enquiries consuming staff hours

Office hours, renovation rules, parking procedures, visitor policies — asked and answered manually, again and again.

Complaints that fall through the cracks

A resident reports a leak at 11pm. No one sees it until Monday. No case number, no follow-up, no trace.

Facility booking chaos

Calls, WhatsApp messages, and walk-ins for BBQ pit bookings. No system. Conflicts and complaints follow.

Notices that miss half the residents

Broadcast by block, tower, or resident type is nearly impossible with generic channels. Everyone gets everything or nobody gets anything.

Visitor coordination at the guard post

Guards manually checking messages. No standardized flow. Peak times are bottlenecks every time.

MC has no visibility without chasing the MA

Monthly reports are assembled manually. Patterns in complaints are invisible. Decisions get made without data.

What Ai Living actually handles, step by step

Not marketing language. These are the resident interactions Ai Living is built to manage — automatically, correctly, every time.

Maintenance

Resident reports a leaking ceiling at 11:42 PM

  • Ai Living acknowledges instantly, no delay
  • Collects block, unit number, and urgency level
  • Requests a photo if applicable
  • Logs the case with a reference number
  • Routes to the correct team and notifies on-call staff
  • Sends resident status updates automatically
Facility Booking

Owner wants to book the function room for Saturday

  • Resident messages the condo line on WhatsApp
  • Ai Living checks availability for the requested date
  • Confirms booking rules and deposit requirements
  • Captures confirmation and logs the booking
  • Sends reminder 24 hours before the booking
Visitor Access

Tenant expecting a guest at 7pm

  • Tenant pre-registers guest via WhatsApp
  • Visitor receives a digital pass or confirmation
  • Guard receives the visitor record at the gate
  • Entry is logged with timestamp and unit reference
Broadcast

Management needs to send a notice to Block B only

  • Staff selects the target segment
  • Message goes to Block B residents only
  • Delivery is tracked
  • No other residents receive the notice
After Hours

Emergency complaint comes in at 2 AM

  • Resident messages the condo line
  • Ai Living responds immediately
  • Classifies urgency level
  • Escalates to on-call contact if emergency threshold met
  • Logs everything for morning review
Enquiries

New tenant asks about renovation deposit and rules

  • Resident messages with the question
  • Ai Living identifies the intent
  • Sends the correct policy information instantly
  • Offers to connect to staff if needed
  • No staff involvement required for standard queries

Built for the way condominiums are actually managed

Different roles have different pressures. Ai Living addresses all three, starting with the ones that matter most to each.

Primary Decision Maker

Managing Agent

You carry the operational weight across one or more properties. Repetitive manual handling is your biggest drain. Ai Living is built to take that off your team's plate at scale.

  • Reduce staff hours spent on routine resident messages
  • Standardize resident communication across your portfolio
  • Faster complaint turnaround, better resident satisfaction
  • Cleaner records for management reporting
Governance and Oversight

Management Committee

Your job is to govern, not to run a helpdesk. Ai Living gives you the visibility you need to make decisions and hold the MA accountable — without adding to their burden.

  • Fewer resident escalations reaching committee members
  • Audit trail on every complaint and follow-up
  • Monthly MC-ready reporting without manual compilation
  • Clear visibility into recurring issues and patterns
Property Experience

Developer / Building Owner

The quality of resident operations shapes how your property is perceived long after handover. Ai Living helps establish a modern, responsive standard from day one.

  • Premium resident experience without additional headcount
  • Consistent response across all resident touchpoints
  • Faster issue resolution that protects asset perception
  • Scalable across multiple properties or phases

Built for diverse resident communities

Singapore condominiums are multilingual environments. Residents, owners, tenants, contractors, guards, and office staff communicate across languages and mixed conversations daily. Ai Living can be configured to handle that naturally — so the system works for your actual community, not just the ideal one.

English Mandarin Malay Tamil Mixed-language conversations

More than a chatbot. Operational AI.

A chatbot responds. Ai Living thinks, classifies, routes, escalates, and reports. The difference is visible in the first week of operation.

Get your condo plan →
Understands resident intent — not just keywords
Collects structured case data automatically
Routes to the right team or workflow without manual triage
Escalates urgent matters based on configurable rules
Supports multilingual and mixed-language conversations
Responds 24/7 — including after office hours
Hands off to staff when human review is genuinely needed
Maintains full audit trail for reporting and oversight

Find the right plan for your property

Tell us about your property and we'll recommend the right setup. No sales call needed to get a starting point.

What do you need to handle?

Live in 5 business days

We designed Ai Living for fast deployment. Most properties go from enquiry to live resident communication in one week. Here is exactly what that looks like.

D1

Onboarding and property profile

We capture your condo details, operational requirements, staff structure, and existing processes.

D2

Knowledge base and workflow configuration

We build the response logic, routing rules, facility booking flows, and policy knowledge base.

D3

Resident communication setup and testing

WhatsApp integration, language configuration, and end-to-end scenario testing with your team.

D4

Management review and refinements

You review the flows, we adjust, sign off, and prepare for go-live.

D5

Go live

Residents can start using the system. Your team has admin visibility from day one.

Things property committees and managing agents ask us

No. Ai Living works through WhatsApp — the channel your residents already use. There is nothing to install, no new login, and no training required for residents. They message the condo number they already have.
In most cases, yes. We work with your existing number or set up a dedicated one depending on your current setup. We will confirm this during onboarding.
Ai Living has configurable escalation rules. Urgent complaints can automatically notify on-call staff or management. The system handles the front line, your team handles the exceptions — not every message.
Yes. Workflows can be structured by block, tower, floor, or resident type. Broadcasts and responses can be targeted to the correct segment automatically.
Absolutely. Your team has admin visibility into all cases, conversations, and reports. Ai Living reduces the repetitive front-line handling — it does not remove your team from the picture. Human review is built into the system where needed.
Ai Living is built in compliance with Singapore's PDPA requirements. Resident data is processed only for the purposes of managing their condo interactions and is not shared or sold. Full data handling details are available during onboarding.
We can provide a concise committee-ready summary covering the recommended plan, operational gains, implementation timeline, and pricing. Submit your details and we will prepare that for you directly.
Ai Living does not replace WhatsApp — it works inside it. The difference is that instead of staff manually reading and responding to every message, Ai Living handles routine interactions automatically, routes properly, and maintains records. Your team spends their time on things that actually need them.

Stop managing residents manually

Ai Living is designed to go live in 5 business days and keep improving from there. The setup is fast. The operation is quiet. The results are visible in the first week.