Privacy Policy

1. Information We Collect

1. Information You Provide Directly:
   • Plan Inquiries & Pricing Estimator: Name, business or personal email address, WhatsApp/mobile telephone number, professional role (Managing Agent, MC Council Member, Developer/Owner), condominium name, unit count, block count, and specific operational requirements.
   • Direct Communications: Inquiries sent to hello@wibiz.ai, support@wibiz.ai, or via our official WhatsApp business support line.
2. Technical and Usage Data:
   • IP address, browser type, operating system, referring URL, pages viewed, time spent on pages, and device identifiers.
   • Essential session cookies required for security, navigation, and state persistence.
3. Information We Do Not Collect:
   • We do not collect NRIC or FIN numbers from website visitors or residents, adhering strictly to PDPC advisory guidelines on identity documents.
   • We do not collect payment card numbers directly; all payment transactions are handled through certified Level 1 PCI-DSS payment gateways.

2. How We Use Your Information

We process personal data for legitimate business purposes in compliance with Singapore law:

• To evaluate your property profile and prepare custom condominium deployment plans and price quotations
• To respond to sales inquiries and schedule operational product demonstrations
• To provide, operate, and maintain the Ai Living software platform and WhatsApp workflows
• To send transactional notifications, system updates, and administrative communications
• To detect, prevent, and mitigate security threats, fraudulent submissions, or abuse
• To comply with statutory obligations under Singapore law

We do not sell, rent, or trade your personal data to third parties for advertising or commercial marketing purposes.

3. Legal Basis and Relationship with Condominiums (MCSTs)

Where you interact with Ai Living as a condominium resident or visitor (for example, reporting a defect or booking a facility via your condominium WhatsApp line), Ai Living acts as a Data Intermediary (Data Processor) on behalf of your condominium's Management Corporation Strata Title (MCST) or appointed Managing Agent. In such cases, data handling is governed by our Data Processing Terms and the MCST's estate by-laws under the Building Maintenance and Strata Management Act 2004 ("BMSMA").

4. Service Providers and Subprocessors

We share information only with trusted cloud infrastructure and software service providers who assist in operating our services under written confidentiality and data protection agreements:

• Cloud Infrastructure & Database: Neon Inc. and Amazon Web Services (AWS) hosted in AWS Asia Pacific (Singapore) [ap-southeast-1]
• Messaging Infrastructure: Meta Platforms Ireland Ltd. (WhatsApp Business Cloud API) for automated messaging delivery
• Application Delivery: Vercel Inc. and Railway Corp. for secure hosting and application worker queues
• Transactional Notifications: Resend Inc. for system notifications and quotation dispatch
• Legal & Authorities: Regulatory authorities, law enforcement, or statutory bodies when strictly required by Singapore law

A complete and transparent list of our vendors is maintained on our corporate Trust Center at https://trust.wibiz.ai/subprocessors.

5. Data Security

We implement rigorous technical and organizational security controls to protect personal data against loss, theft, unauthorized access, disclosure, copying, or alteration:

• TLS 1.3 / TLS 1.2 encryption for all data in transit
• AES-256 encryption for data at rest and database snapshots
• Strict role-based access control (RBAC) with mandatory multi-factor authentication (MFA)
• Automated continuous backup cycles and isolated tenant partitions

While no online system can guarantee absolute security, our controls are continuously audited against WiBiz Build Standard benchmarks.

6. Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to satisfy statutory legal, accounting, or regulatory requirements:

• Website lead inquiries are retained for up to twelve (12) months following last contact, after which they are purged
• Customer account records are retained for the duration of the active subscription plus a 30-day export window
• Condominium operational records follow the retention schedules agreed upon with the relevant MCST

7. Cookie Policy and Visitor Choices

• Essential Cookies: Deployed automatically to ensure platform functionality, CSRF security, and session management.
• Optional Cookies: Any analytics or measurement cookies (e.g., Google Analytics or Meta Pixel) remain disabled by default and execute only after affirmative consent is granted.
• Your Choices: You can manage or revoke your cookie preferences at any time through our on-site cookie settings modal or through your web browser configuration.

8. Your Data Protection Rights

Under the Singapore PDPA, you have the right to:

1. Request access to personal data we hold about you
2. Request correction of inaccurate or incomplete personal data
3. Withdraw consent for future processing of your personal data

To exercise these rights, please contact our Data Protection Officer at dpo@wibiz.ai or privacy@ai-living.ai. We will respond within thirty (30) calendar days.

9. Contact Us

• Data Protection Officer
• Digital Benefits Pte. Ltd. (trading as WiBiz / Ai Living)
• Company Registration (UEN): 201735371H
• Email: dpo@wibiz.ai
• General Support: hello@wibiz.ai / support@wibiz.ai
• Registered Office: 60 Paya Lebar Road, #06-28, Paya Lebar Square, Singapore 409051